FAQ | Shipping, Sizing & Refunds

1. How much does shipping cost?

Shipping is free on every order. No thresholds, no calculating at checkout.

2. How long will my order take to arrive?

Orders are processed within 1-2 business days. Delivery then takes 7-12 business days. That's longer than a domestic retailer, and we'd rather say so upfront than surprise you.

If you need something by a specific date, email us before ordering and we'll tell you honestly whether it will make it.

3. Can I track my order?

Yes. You'll get a tracking number by email as soon as your order is dispatched, and you can check it any time on our Track Your Order page.

Tracking can take a few days to start updating after dispatch. That's normal on international shipments and doesn't mean anything has gone wrong.

4. My order arrived in more than one parcel. Is that right?

Yes. Multi-item orders sometimes ship separately, so pieces can arrive on different days. Each parcel gets its own tracking number.

5. My tracking hasn't moved in a week?

International tracking goes quiet in transit, usually between the departure scan and the arrival scan in your country. If it's been more than 7 business days with no update, email us with your order number and we'll chase it.

6. How do I choose the right size?

Every product page has a measurement chart. Use it rather than your usual size — footwear sizing varies more between brands than people expect. The reliable method: measure a pair you already own and wear comfortably, then compare against the chart. For the Drifter Overshirt, measure a shirt you like flat across the chest and match that number.

7. Are your boots or shoes waterproof?

No. None of our footwear is waterproof.

The uppers are washed denim and canvas — breathable materials that absorb water. They'll handle a walk in light rain and dry out fine. They are not built for standing in a downpour, and we're not going to tell you otherwise.

8. Is your denim selvedge?

No. Selvedge denim is woven on narrow shuttle looms and finished with a self-edge, a genuinely different production method, and a considerably more expensive one. Ours is not that, and calling it that would be a lie you could check. What we do invest in is the assembly: reinforced stitching at the stress points, hardware chosen to survive years of use, and construction that doesn't rely on distressing to look like something.

9. Do you make your own products?

We design and specify our pieces — the construction details, the materials, the colourways, the fit. They're produced for us by manufacturing partners overseas and ship directly from there to you. We're not going to describe ourselves as a workshop. We're not one. What we are responsible for is what goes into each piece and what happens when one of them fails.

10. How do I care for denim footwear and apparel?

Footwear: Spot clean with cold water and a soft brush. Let them air dry away from direct heat. Never machine wash or put them in a dryer. Stuff them with paper if they get soaked and let them dry slowly.
Drifter Overshirt: Machine washable, cold, inside out. Air dry.
Colour variations: Washed denim varies between production runs, shade, contrast, and the depth of the fade all move a little. That's a natural property of the material, not a fault. If what arrived is genuinely a different colour rather than a different shade, send us a photo and we'll sort it.

11. What is your returns and exchanges policy?

You have 30 days from delivery to request a return or exchange by emailing sevairdeco@gmail.com.

Exchanges: We offer 1 free exchange per order (e.g., for a different size or item). We provide the return label and cover the return shipping costs for your first exchange.
Returns for Refund: If you want a full refund, we will send you a prepaid return shipping label. A flat fee of $10 for the return label will be deducted from your final refund amount.
Faulty/Damaged/Wrong Items: Email us photos/videos of the issue along with the packaging label. Once confirmed, we will issue a prepaid label to return the item and send a free replacement or issue a full refund.