FAQ | Shipping, Sizing & Refunds

Shipping

1. How much does shipping cost?

Shipping costs, if applicable, are calculated based on your destination, shipping method, and order details.

The applicable shipping cost will be clearly displayed at checkout before you complete your purchase.

From time to time, Sevair Deco may offer free shipping or other shipping promotions. Any applicable promotion will be clearly stated on our website or at checkout.

2. How long will my order take to arrive?

Orders are typically processed within 2–5 business days.

Standard shipping generally takes approximately 7–15 business days after dispatch.

This means the total estimated delivery time is approximately 9–20 business days from the date your order is placed.

These are estimates, not guaranteed delivery dates. Delivery may take longer due to customs, carrier delays, holidays, weather, or other circumstances outside our control.

3. Can I track my order?

Yes. When tracking is available, you will receive a shipping confirmation email with your tracking information.

Please allow 48–72 hours after receiving your shipping confirmation for tracking information to become active.

You can also use our Track Your Order page to check your shipment status.

4. My tracking hasn't updated. Is something wrong?

Tracking information may not update immediately while a package is being transferred between shipping facilities or international carriers.

If there has been no tracking update for more than 7 business days, please contact us at support@sevair-deco.com with your order number and we will investigate the shipment.

5. Can my order arrive in multiple packages?

Yes. Items from the same order may occasionally be shipped separately depending on product availability, fulfillment location, or shipping arrangements.

Each package may have its own tracking number and may arrive on a different day.

You will not be charged an additional shipping fee solely because your order is split into multiple shipments.

Sizing & Products

6. How do I choose the right size?

Every applicable product page includes a measurement or sizing chart.

We recommend measuring a similar item that fits you well and comparing the measurements with the chart rather than relying only on your usual size.

If you are unsure about sizing, please contact us before placing your order.

7. Are your boots or shoes waterproof?

No. Our footwear is not waterproof.

Our denim and canvas materials can handle light rain, but they are not designed to be fully waterproof or for prolonged exposure to heavy rain.

8. Is your denim selvedge?

No. Our denim is not selvedge denim.

We focus on the construction, materials, fit, and details of each piece rather than representing our products as selvedge when they are not.

9. Do you make your own products?

Sevair Deco designs and specifies its products, including construction details, materials, colors, and fit.

Our products are manufactured by production partners overseas and may ship directly from our fulfillment partners to customers.

We work with our production partners to maintain the quality and specifications of our products.

10. How should I care for denim footwear and apparel?

Footwear: Spot clean with cold water and a soft brush. Allow to air dry away from direct heat. Do not machine wash or tumble dry.

Drifter Overshirt: Machine wash cold, inside out, and air dry.

Because denim is a natural material, variations in color, shade, contrast, and fading may occur between production runs. These natural variations are not necessarily considered defects.

If you believe your item is materially different from what you ordered, please contact us with photos so we can review the issue.

Returns, Exchanges & Refunds

11. What is your return policy?

We offer a 30-day return and exchange period beginning on the date your order is delivered.

To request a return or exchange, email support@sevair-deco.com within 30 days of delivery and include your order number.

Please review our Refund & Exchange Policy for complete eligibility requirements and procedures.

12. Can I exchange an item?

Yes. We offer one exchange per order for eligible items, subject to product availability.

For exchanges caused by a defective, damaged, incorrect, or fulfillment-related issue, Sevair Deco will cover the applicable return shipping cost.

For size or preference-based exchanges, return shipping costs may apply.

13. Can I return an item for a refund if I changed my mind?

Yes. Eligible standard returns may be requested within 30 days of delivery, provided the item meets our return requirements.

Applicable return shipping costs may be deducted from your refund.

There is no restocking fee.

Please see our Refund & Exchange Policy for complete details.

14. What if my item arrives damaged, defective, or incorrect?

Please contact support@sevair-deco.com within 30 days of delivery.

Include your order number and clear photos or videos showing the issue. A photo of the shipping label may also be requested.

Once the issue is confirmed, we may provide a replacement, exchange, or full refund.

For approved damaged, defective, or incorrect-item claims, Sevair Deco covers the return shipping cost.

15. Can I cancel my order?

Please contact support@sevair-deco.com as soon as possible after placing your order.

We will make reasonable efforts to cancel an order before it is dispatched.

Because orders may enter processing shortly after being placed, cancellation cannot always be guaranteed.

Once an order has been dispatched, it cannot be cancelled. After delivery, you may request a return according to our 30-day return policy.

16. How long does a refund take?

Once your returned item has been received and inspected, approved refunds are typically processed within 5–7 business days.

Refunds are issued to the original payment method.

Your bank or payment provider may require additional time for the funds to appear in your account.