Shipping policy
Last Updated: August 27, 2026
At Sevair Deco, we work with trusted production and shipping partners to deliver your orders safely and efficiently. This Shipping Policy explains how your order is processed, shipped, and delivered.
1. Order Processing Time
Orders are typically processed within 2–5 business days after payment has been successfully received.
Processing time includes order verification, preparation, and fulfillment.
During peak seasons, holidays, promotions, or periods of unusually high order volume, processing may take longer than usual.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
2. Order Cutoff Time
Orders are processed according to Indochina Time (ICT, UTC+7).
Orders placed after the daily processing cutoff may be processed on the next business day.
Order Cutoff: 2:00 PM ICT, Monday–Friday.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
3. Shipping Destinations
We currently ship to the countries and regions where shipping options are available at checkout.
Shipping availability and delivery estimates may vary depending on the destination.
The available shipping options and applicable shipping charges will be displayed at checkout based on your shipping address.
4. Shipping Costs
Shipping costs are calculated based on the destination, shipping method, order details, and other applicable factors.
The applicable shipping cost, if any, will be displayed during checkout before you complete your purchase.
From time to time, Sevair Deco may offer promotional free shipping or other shipping promotions. Any applicable promotion will be clearly stated on our website or at checkout.
5. Estimated Delivery Time
Estimated delivery time depends on the destination and shipping method selected.
As a general guideline:
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Processing: 2–5 business days
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Standard Shipping: approximately 7–15 business days after dispatch
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Total estimated delivery time: approximately 9–20 business days from the date your order is placed
These are estimates, not guarantees. Actual delivery times may vary due to customs clearance, weather, carrier delays, holidays, peak-season volume, or other circumstances outside our control.
6. Tracking Information
When tracking is available for your shipment, we will send the tracking information to the email address provided with your order.
Please allow up to 48–72 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.
Tracking updates may not appear immediately while a package is being transferred between shipping facilities or international carriers.
7. Delivery Delays
While we work to meet the estimated delivery times above, delays may occasionally occur.
Possible causes include:
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Carrier delays
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Customs processing
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Severe weather
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Public holidays
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High shipping volume
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Incorrect or incomplete shipping information
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Transportation disruptions
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Other circumstances beyond our reasonable control
If your order is delayed, please contact us at support@sevair-deco.com and provide your order number. We will review the shipment status and assist you where possible.
8. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are not included in the product or shipping price and may be collected by the destination country's customs authority, carrier, or other applicable agency.
Customers are responsible for any applicable customs duties, import taxes, VAT, or similar charges imposed by the destination country.
Sevair Deco does not control the amount of customs duties or taxes charged by local authorities.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us at support@sevair-deco.com as soon as possible.
We will make reasonable efforts to update the address before the order is dispatched, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.
10. Lost or Undelivered Packages
If your order appears to be lost or has not been delivered within a reasonable period after the estimated delivery window, please contact us at support@sevair-deco.com with your order number.
We will review the tracking information and work with the relevant carrier or fulfillment partner to investigate the shipment.
If a package is confirmed to be lost in transit, we will work with you to determine an appropriate resolution, which may include a replacement or refund depending on the circumstances.
11. Delivered but Not Received
If tracking information shows that your package was delivered but you cannot locate it, please:
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Check around your delivery address and any designated safe locations.
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Check with household members, neighbors, or building management.
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Contact the shipping carrier to confirm the delivery details.
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Contact us at support@sevair-deco.com if the package still cannot be located.
We will assist with the investigation where possible.
12. Multiple Items in One Order
Depending on product availability, fulfillment location, or shipping arrangements, items from the same order may occasionally be shipped separately.
If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.
You will not be charged an additional shipping fee solely because your order is split into multiple shipments unless the additional charge was clearly disclosed and agreed to at checkout.
13. Shipping Restrictions
Some products or shipping destinations may be subject to carrier restrictions or local regulations.
If we are unable to ship an order to the address provided, we will contact you to discuss the available options.
14. Contact Us
If you have any questions about your order or shipment, please contact:
Sevair Deco
Email: support@sevair-deco.com
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM
We typically respond within 1–3 business days.
Please include your order number in your email so that we can assist you as quickly as possible.
Important: Delivery times shown in this policy are estimates and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier, customs processing, holidays, weather, and other circumstances outside our control.