Refund policy

Last Updated: August 27, 2026

At Sevair Deco, we want you to feel confident when shopping with us. If there is an issue with your order, please contact our customer service team and we will do our best to make it right.

1. 30-Day Returns

You have 30 calendar days from the date your order is delivered to request a return or exchange.

To be eligible for a standard return, the item must be in its original condition, unworn, unwashed, and suitable for resale.

We accept eligible returns and exchanges for the following situations:

  • You received a damaged or defective item.

  • You received the wrong item, size, or color.

  • The item is materially different from the product description on our website.

  • You received an item that does not fit and would like to request an eligible exchange or return.

  • Your order is confirmed lost or undelivered.

Please contact us within 30 days of delivery to begin the return or exchange process.

2. Return Shipping Fees

For standard returns that are not caused by a product defect, shipping damage, incorrect item, or fulfillment error, return shipping costs may apply.

Where applicable, the return shipping cost will be communicated to you before the return is processed and may be deducted from your refund.

For returns caused by a manufacturing defect, shipping damage, incorrect item, or fulfillment error, Sevair Deco will cover the return shipping cost.

Restocking Fee: Sevair Deco does not charge a restocking fee for eligible returns.

3. Exchanges

We offer one exchange per order for eligible items, subject to product availability.

If you need a different size or an eligible replacement item, please contact us within 30 days of delivery.

For exchanges caused by a defective, damaged, incorrect, or fulfillment-related issue, Sevair Deco will cover the applicable return shipping cost.

For size or preference-based exchanges, return shipping costs may apply.

If the requested replacement item or size is unavailable, we may offer a refund or store credit, depending on the circumstances.

4. How to Request a Return or Exchange

To request a return or exchange:

  1. Email support@sevair-deco.com within 30 days of delivery.

  2. Include your order number.

  3. Clearly explain whether you are requesting a return or exchange.

  4. For damaged, defective, or incorrect items, provide clear photos or videos showing the issue.

  5. When applicable, provide a photo of the shipping label on the package.

Our customer service team will review your request and provide return instructions if your request is approved.

Please do not send an item back without contacting us first and receiving return instructions.

We typically respond to return and exchange requests within 1–3 business days.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used to place the order.

We typically process approved refunds within 5–7 business days after receiving and inspecting the returned item.

After we issue the refund, your bank, credit card company, or payment provider may require additional time for the funds to appear in your account.

Any applicable return shipping cost will be deducted from the refund amount and will be communicated to you before the return is processed.

No restocking fee will be deducted from your refund.

Import duties, taxes, customs charges, and other fees collected by local authorities may not be refundable by Sevair Deco.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

  • A photo of the shipping label when applicable

Once we review the information, we may offer a replacement, exchange, or full refund depending on the circumstances.

For approved damaged, defective, or incorrect-item claims, Sevair Deco will cover the return shipping cost.

Customers will not be charged a restocking fee for approved damaged, defective, or incorrect-item returns.

7. Order Cancellations

We begin processing orders as quickly as possible.

If you need to cancel your order, please contact support@sevair-deco.com as soon as possible after placing your order.

If your order has not yet been dispatched, we will make reasonable efforts to cancel the order and issue a full refund to your original payment method.

Once an order has been dispatched, it can no longer be cancelled. You may instead request a return after delivery in accordance with this policy.

Because orders may enter processing shortly after being placed, we cannot guarantee that every cancellation request received before dispatch can be accommodated.

8. Items Not Eligible for Return

The following items are not eligible for standard returns:

  • Items marked Final Sale

  • Gift cards

  • Items damaged through misuse, accidents, or improper care

  • Items intentionally altered or damaged after delivery

  • Items returned or return requests submitted more than 30 days after delivery

Minor variations in color, texture, wash, distressing, or appearance may occur due to the nature of the materials and manufacturing process. Such variations do not necessarily constitute a product defect.

9. Lost or Undelivered Orders

If your order does not arrive or is confirmed to be lost in transit, please contact support@sevair-deco.com with your order number.

We will investigate the shipment and work with our shipping or fulfillment partners to determine the appropriate resolution.

This may include a replacement or refund depending on the circumstances.

For lost or undelivered orders, no return shipping fee applies.

10. Out-of-Stock Replacement Items

If an approved replacement item or requested size is unavailable, we may offer:

  • A replacement with another available item of equivalent value;

  • A full refund to the original payment method; or

  • Store credit, where applicable.

We will work with you to determine the most appropriate solution.

11. Fair Use

This return and refund policy is provided in good faith to ensure a fair experience for our customers.

We reserve the right to decline returns or exchanges where there is reasonable evidence of fraud, abuse, or repeated misuse of the return policy.

This does not affect any statutory consumer rights that may apply to your purchase.

12. Contact Us

For all return, exchange, cancellation, or refund requests, please contact:

Sevair Deco

Email: support@sevair-deco.com

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM

We typically respond within 1–3 business days.

Please include your order number in your email so that we can assist you as quickly as possible.

Note: This Refund & Exchange Policy applies to returns, exchanges, refunds, cancellations, and product-related issues. For information about order processing, shipping methods, delivery estimates, shipping costs, and other shipping-related matters, please refer to our Shipping Policy.

Nothing in this policy affects any statutory consumer rights that cannot legally be excluded or limited under applicable law.