Something wrong with an order, or a question before you place one, either way, this reaches a person. Write to us at sevairdeco@gmail.com or use the form below. We reply within one or two business days. 

ORDER ISSUES 

If a piece arrived damaged, faulty, wrong, or not as described, email us within 30 days of delivery with your order number and clear photos of the problem. You choose: a full refund, or a free replacement, then we'll make it right for you. Full terms are in our Refund Policy.

BEFORE IT SHIPS 

Orders can be cancelled or changed free of charge any time before dispatch. Send us the order number and we'll handle it. Once an order has left the warehouse it's in transit and we can't recall it, but see the Refund Policy for what we can do.

WHERE TO FIND US

Instagram — @sevairdeco

Facebook — /sevairdeco

Sevair Deco is an online store. We don't operate a physical shop, so every question comes through here.

RESPONSE TIMES

We answer Monday to Friday, within one business day. Weekend and public-holiday messages get picked up on the next working day. Our team works to GMT+7, so there may be a few hours between your message and our reply depending on where you are.