REFUND POLICY

Refund Policy

We build our pieces to be worn hard and kept for a long time. If your order arrives and something isn't right, we'll put it right.

and…in almost every case, Sevair Deco won't need you to post anything back to us.

Our 30-day guarantee

You have 30 days from the day your order is delivered to contact us about a problem. We'll issue a full refund or send a free replacement, whichever you'd prefer, if your order:

Arrives damaged or faulty
Is the wrong item, size, or colour from what you ordered
Is materially different from how it was described on our site
Doesn't arrive at all, or is confirmed lost in transit

You keep the item. We don't ask for it back.

We're able to do this because we work directly with our production partner rather than routing every parcel through a returns warehouse. When something goes wrong, we'd rather spend that cost on fixing it for you than on shipping a garment back around the world.

How to make a claim

Email sevairdeco@gmail.com within 30 days of delivery with:

Your order number
A clear photo and/or short video showing the issue
A photo of the shipping label on the packaging

We will reply within 1–3 business days with your refund or replacement confirmed. Most claims are resolved on the first reply.

If your order hasn't arrived, you don't need photos. You just need to send your order number and we will trace it.

Refunds

Approved refunds go back to your original payment method, including any shipping you paid.

We process refunds within 5-7 business days of approving your claim. Your bank or card issuer may take a further 5-14 business days to show the money in your account, which is outside our control.

Import duties, taxes, and customs charges are collected by your local authorities rather than by us, so we can't refund them directly. Depending on where you live you may be able to reclaim them yourself; your local customs office can tell you how.

Replacements

If you'd rather have the piece than the money, we'll send a replacement at no cost to you, shipped to the same address. Delivery times are the same as a new order.

Where a replacement isn't available (e.g., a sold-out size), we'll refund you in full instead.

Changed your mind, or ordered the wrong size?

Before your order ships: email us and we'll cancel it for a full refund, no questions asked. We dispatch quickly, so please get in touch as soon as you can.

After your order ships: contact us anyway! Depending on the order we can usually offer store credit or a partial refund, and we'd rather find something workable than leave you stuck with a piece you won't wear.

Please check the size guide on each product page before ordering. Every product page has full measurements, and we're happy to advise by email if you're between sizes.

Where the consumer law in your country gives you stronger rights than this section, those rights apply and nothing here limits them.

Cancelling an order

Orders go to fulfilment quickly. Email sevairdeco@gmail.com as soon as possible. If it hasn't been dispatched, we will cancel it for you and refund in full. Once it's shipped, the sections above apply.

What isn't covered

Claims raised more than 30 days after delivery
Damage caused by normal wear, washing against the care instructions, or accident after delivery
Items marked Final Sale, where stated at the time of purchase
Gift cards
Minor variation in wash, shade, or measurement between the photo and the piece you receive — denim is a natural, washed fabric, and small differences are part of the material rather than a fault

Fair use

This policy is offered in good faith and used in good faith by nearly everyone. We reserve the right to decline a claim where there's clear evidence of misuse — for example, repeated claims across multiple orders. We'll always explain our reasoning if we do.

Delivery times

Our pieces are shipped globally by our production partner overseas. Please allow 7-12 business days for delivery. You'll receive tracking as soon as your order is on its way. Full detail is in our Shipping Policy.